Answers to the questions we are asked most often. Can't find yours? Write to us, and we will get back to you quickly.
Orders & delivery
What are the delivery times?
Allow 10 to 14 days in total: 48 hours for processing to check and prepare your order, then about ten days for shipping to your home.
What are the shipping costs?
In France, delivery is free for orders over €65. Below that, the fees are indicated at checkout.
What payment methods do you accept?
Credit card, PayPal, and Apple Pay. Payment is entirely secure.
How do I use my discount code?
Enter your code at checkout, in the field provided for this purpose. The discount is applied automatically if the code's conditions are met.
Products
What materials are your products made of?
Our products are designed for running: breathable uppers and fabrics (ventilated mesh, technical polyester), foam cushioning soles, and reflective elements for night visibility. The specific materials are indicated on each product page.
How do I choose my level?
Our products are classified into three stages: Start, Progression, and Surpassing. Check our Our Advice page to see where you stand.
Returns
Can I return an item?
Yes, you have 30 days to return an item that doesn't suit you. More details on our Delivery & Returns page.
Our team will be happy to answer you.